Privacy policy

Who we are

Removals International runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.

What we collect, and what for

The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a quotation.

Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.

Inventories, valuations and photographs of regulated items

An international inventory describes your possessions item by item with values, and this site specifically asks for photographs of instruments, inlay and other details that may indicate regulated material. That is a more detailed record of what you own than most removals paperwork holds.

It is used to plan the move, to prepare the customs entries and to support a relief claim. It is shared with our appointed customs agent where the clearance requires it and with nobody else. It is not published, not used in marketing, and it is deleted with the job file.

Information about regulated items

Where you tell us about an item that may require a permit or a licence, we record it so that the entry is prepared correctly and so that we can advise you which authority the question belongs to.

We do not report it to anybody. We are not an enforcement body and we have no reporting role. Where a customs entry must name an item, it is named on that entry as the law requires — which is the ordinary operation of a customs declaration rather than anything additional.

The basis we rely on

Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract, and on our legal obligations where customs records must be kept. Analytics rests on our legitimate interest in understanding how the site is used.

Who else sees it

Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — our appointed customs agent, a shipping line or consolidator, a destination agent, a storage operator where goods are held, our insurers if a claim is raised.

Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.

How long it is kept

Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including inventories and customs documentation, are retained for the period accounting, insurance and customs law require, which is longer for international movements than for domestic ones.

What you can ask for

A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Customs records we are required to keep are an exception we will explain rather than a refusal. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.

Cookies

We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.

If this changes

Material changes appear on this page. The policy covers this site and the enquiries made through it.